Terms and Conditions
Last updated: 1 October 2026
Welcome to The Gadget Factorie. These Terms and Conditions govern your use of thegadÂgetfactorie.co.ke and purchases made through our website.
By using our website or placing an order, you agree to these Terms and Conditions. If you do not agree with them, please do not use the website or place an order.
1. About The Gadget Factorie
The Gadget Factorie is an electronics retailer serving customers in Kenya. We sell phones, laptops, tablets, audio equipment, gaming products, televisions, accessories and other electronic products.
We aim to provide accurate product information, pricing and availability. Product specifications, images and availability may occasionally change without prior notice.
2. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications and prices displayed on the website are accurate.
However:
- Product images may differ slightly from the actual product due to photography, lighting or manufacturer packaging.
- Specifications may change where a manufacturer releases an updated version.
- Product availability may change without notice.
- Colours displayed on different screens may vary from the actual product.
- Some products may be supplied in manufacturer packaging that differs from images displayed on the website.
3. Prices
All prices displayed on the website are in Kenyan Shillings (KSh) unless otherwise stated.
We reserve the right to correct pricing or product-information errors. If an obvious pricing error occurs, we may contact the customer before processing the order.
Any applicable delivery charges will be communicated during checkout or confirmed separately where delivery charges depend on the customer’s location or order.
4. Orders
Placing an order through the website constitutes a request to purchase the selected product.
An order confirmation does not necessarily mean that the order has been finally accepted where payment, product availability or other verification is still pending.
We may contact you to verify order details before fulfilment.
If a product is unavailable after an order has been placed, we will contact the customer regarding the available options.
5. Payment
The Gadget Factorie may offer payment methods including:
- M-Pesa
- Airtel Money
- Visa
- Mastercard
- American Express
- Other payment methods made available through our payment provider.
Payments made through third-party payment providers are subject to the applicable provider’s processing procedures and security requirements.
An order will normally proceed to fulfilment after the required payment has been successfully confirmed.
6. Delivery
We deliver within Kenya.
Delivery charges may vary depending on the customer’s location, product size, delivery requirements and other relevant circumstances.
Where delivery charges cannot be automatically calculated during checkout, the delivery fee may be confirmed separately based on the customer’s location and order.
Customers should provide accurate delivery information, including their name, telephone number, town/city and delivery location.
Delivery times may vary depending on location, product availability and the delivery method used.
7. Delivery Delays
Delivery estimates are provided as guidance and are not guaranteed unless a specific delivery commitment has been expressly confirmed by The Gadget Factorie.
Delays may occur due to circumstances including courier delays, weather, public holidays, logistical issues or other circumstances outside our reasonable control.
We will make reasonable efforts to communicate significant delivery issues to affected customers.
8. Order Cancellation
If you need to cancel an order, contact The Gadget Factorie as soon as possible.
Cancellation requests may be subject to the status of the order. Orders that have already been dispatched or otherwise processed may not be cancellable in the same manner as orders that have not yet been fulfilled.
Where a refund is applicable, the refund method and processing time may depend on the original payment method and payment provider.
9. Returns, Exchanges and Defective Products
Customers should contact The Gadget Factorie promptly if a product arrives damaged, defective, incorrect or materially different from what was ordered.
Depending on the circumstances, an appropriate remedy may include inspection, repair, replacement, exchange or refund, subject to applicable law and the circumstances of the purchase.
Customers may be asked to provide photographs, videos, order information or other information necessary to assess the issue.
Products should not be modified, repaired or tampered with by an unauthorised person where doing so could affect assessment of a warranty or defect claim.
Nothing in these Terms is intended to remove or restrict rights that consumers have under applicable Kenyan law.
10. Manufacturer Warranty
Where a product carries a manufacturer’s warranty, the applicable warranty terms may be determined by the manufacturer or authorised service provider.
Warranty coverage may vary between products and manufacturers.
Customers should retain their order confirmation, receipt and other relevant purchase documentation.
11. Customer Information
Customers are responsible for providing accurate information when placing an order.
This includes:
- Full name
- Telephone number
- Email address
- Delivery address
- Payment information where required.
Providing incorrect information may result in delivery delays or the inability to complete an order.
12. Website Use
Customers must not use the website:
- For unlawful purposes.
- To attempt unauthorised access to the website or its systems.
- To interfere with website functionality.
- To submit fraudulent orders.
- To distribute malicious software or harmful content.
- To misuse payment or promotional systems.
13. Website Availability
We aim to keep the website available and functioning correctly, but we do not guarantee uninterrupted access at all times.
Maintenance, technical problems, hosting issues, security events or circumstances outside our control may temporarily affect website availability.
14. Intellectual Property
The Gadget Factorie name, logo, website content, original graphics, photographs, text and other original materials on this website may be protected by applicable intellectual-property laws.
You may not reproduce, copy, modify, distribute or commercially exploit our original content without permission.
Product names, trademarks and logos belonging to manufacturers remain the property of their respective owners.
15. Privacy
Personal information submitted through the website may be processed for purposes including order processing, payment processing, delivery, customer support, communication and other legitimate business purposes.
Personal information will be handled in accordance with applicable Kenyan data-protection requirements and The Gadget Factorie’s Privacy Policy. Kenya’s Data Protection Act, 2019 establishes requirements concerning the processing of personal data and the rights of data subjects.
16. Third-Party Services
The website may use third-party services, including payment processors, delivery providers, analytics services and other service providers.
The availability and operation of those services may be subject to their own terms and policies.
17. Changes to These Terms
The Gadget Factorie may update these Terms and Conditions from time to time.
The latest version will be published on this page, together with the applicable update date.
18. Governing Law
These Terms and Conditions are governed by the laws applicable in Kenya.
Nothing in these Terms is intended to limit any mandatory rights or protections available to consumers under applicable law.
19. Contact Us
If you have questions about these Terms, an order, delivery, payment or a product, contact The Gadget Factorie through the contact details provided on our website.
The Gadget Factorie
Website: thegadgetfactorie.co.ke
Location: Kenya