Privacy Policy
Last updated: 1 October 2026
The Gadget Factorie respects your privacy and is committed to protecting the personal information you provide when using our website, purchasing our products or communicating with us.
This Privacy Policy explains what personal information we may collect, how we use it, who we may share it with, how we protect it and the rights you may have in relation to your personal information.
1. About The Gadget Factorie
The Gadget Factorie is an electronics retailer serving customers in Kenya through our website, thegadgetfactorie.co.ke, and other customer communication channels.
For purposes of applicable data-protection law, The Gadget Factorie may act as a data controller in relation to personal information collected through our business activities.
2. Information We Collect
Depending on how you interact with us, we may collect information including:
- Full name
- Telephone number
- Email address
- Delivery address
- Town or city
- Order and purchase information
- Payment-related information necessary to process an order
- Information you provide when contacting customer support
- Information submitted through website forms
- Technical information relating to your use of our website, where applicable
We only seek to collect information that is reasonably necessary for the relevant purpose.
3. How We Collect Information
We may collect personal information when you:
- Create or use an account on our website
- Place an order
- Complete checkout
- Contact us
- Submit a contact or enquiry form
- Request information about a product
- Communicate with us through available communication channels
- Use our website
Where required by applicable law, we will provide appropriate information or obtain consent before collecting or using personal information.
4. How We Use Your Information
We may use your information for purposes including:
- Processing and fulfilling orders
- Confirming purchases
- Processing payments
- Arranging delivery
- Communicating with you about your order
- Providing customer support
- Responding to enquiries
- Managing customer accounts
- Processing returns, exchanges and warranty matters
- Preventing fraud and misuse
- Maintaining website security
- Improving our website and services
- Complying with legal and regulatory obligations
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.
5. Payment Information
Payments may be processed through third-party payment providers.
When you make a payment, relevant payment information may be processed by the applicable payment provider in accordance with its own privacy and security practices.
The Gadget Factorie does not intentionally store complete card payment credentials such as your full card number or security code on our website where those details are handled directly by the payment provider.
6. Delivery and Service Providers
To fulfil an order, we may need to provide relevant customer information to service providers involved in:
- Payment processing
- Product delivery
- Courier services
- Website hosting
- Website security
- Technical support
- Customer communication
- Other services necessary to operate our business
We aim to limit the information shared to what is reasonably necessary for the relevant service.
7. Cookies and Website Technologies
Our website may use cookies and similar technologies to support website functionality, security, preferences, analytics and other legitimate website purposes.
Some cookies may be provided by third-party services used on our website.
You may be able to control certain cookie preferences through the cookie controls provided on our website and through your browser settings.
8. Data Security
We take reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer support, accounting, legal, regulatory and dispute-resolution requirements.
When personal information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable legal requirements.
10. Your Data Protection Rights
Subject to applicable Kenyan law, you may have rights including the right:
- To be informed about the use of your personal information
- To access personal information held about you
- To object to certain processing
- To request correction of inaccurate or misleading information
- To request deletion of false or misleading personal information
- To exercise other rights available under applicable data-protection law
These rights are recognised under Kenya’s Data Protection Act, 2019.
11. Requests Concerning Your Personal Information
If you would like to exercise a data-protection right or have a question about how we handle your information, contact The Gadget Factorie using the contact details provided on our website.
We may need to verify your identity before processing certain requests in order to protect your information from unauthorised disclosure.
12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
Those third parties may have their own privacy policies and terms. We are not responsible for the privacy practices of third-party websites that we do not control.
13. Children’s Information
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request or collect personal information from children where such collection is not permitted by applicable law.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will be published on this page together with the applicable update date.
15. Contact Us
If you have questions about this Privacy Policy or how The Gadget Factorie handles personal information, contact us through the contact details provided on our website.
The Gadget Factorie
Website: thegadgetfactorie.co.ke
Location: Kenya