Returns & Refunds
At The Gadget Factorie, we want you to be satisfied with your purchase. Our returns process depends on the reason for the return and the condition of the product.
Change of Mind
If you change your mind about a purchase, we may accept the return provided that:
The product is unused and in its original condition.
The original seal or packaging has not been broken.
The product is returned with all original packaging, accessories and items supplied with the purchase.
For change-of-mind returns, the customer is responsible for the applicable delivery or collection costs associated with returning the product.
Faulty or Defective Products
If you believe a product is faulty or defective, please contact us as soon as possible.
The product will need to be assessed by our team to determine the cause of the issue. The assessment process may take up to two weeks, depending on the nature of the fault and any required diagnosis.
Where the fault is covered under the applicable warranty and the product has not been damaged or misused by the customer, we will arrange for the product to be repaired or replaced, subject to the applicable warranty terms.
Damage caused by accidental damage, misuse, liquid damage, physical damage, unauthorized repairs or modifications may not be covered under warranty.
Incorrect Product Supplied
If we supply you with the wrong product, please contact us as soon as possible.
After confirming the error, we will arrange for the correct product to be provided.
Products Damaged During Delivery
If your order is damaged during delivery, the resolution depends on how the order was delivered.
Delivery by The Gadget Factorie
If the order was delivered using The Gadget Factorie’s own riders and the product is damaged during delivery, we will assess the damage and, where applicable, arrange a replacement.
Delivery by a Courier Service
If the order was sent through a third-party courier and the product is damaged during transit, the matter will need to be raised directly with the courier service responsible for the delivery.
We recommend checking your package and product condition when receiving your order and reporting any visible damage as soon as possible.
Refunds
Where a refund is approved, the refund process will be discussed with the customer based on the circumstances of the return and the applicable payment method.
A refund is not automatically issued for every return. Products must first meet the applicable return or warranty requirements.
How to Request a Return
To request a return or report an issue with a product, please contact us with:
Your name and contact details
Order or purchase details
The reason for the return
Any relevant photographs or information about the issue
Our team will review the request and advise you on the next steps.
Contact Us
For returns, refunds or product-related concerns, please contact:
Email: thegadgetfactorie1@gmail.com
Phone/WhatsApp: +254 704 133 538
The Gadget Factorie reserves the right to assess each return or warranty claim based on the condition of the product and the circumstances of the issue.