Shipping & Delivery

At The Gadget Factorie, we aim to make your order process as smooth and convenient as possible. We deliver orders across Kenya, with delivery arrangements and charges depending on your location.

Delivery Charges

Delivery charges are paid by the customer and vary depending on the delivery location, size of the order, and the delivery method available.

The applicable delivery fee will be communicated to you before your order is dispatched.

Delivery Within Nairobi

Orders within Nairobi are delivered through our available delivery partners. Delivery times may vary depending on your location and the time the order is confirmed.

Delivery Outside Nairobi

We also deliver to customers across Kenya. Orders outside Nairobi may be sent through a suitable courier or delivery service. The delivery time and charges will depend on the destination and courier service used.

Order Processing

Orders are processed after payment or order confirmation, depending on the agreed payment method.

Before dispatch, we may contact you to confirm your delivery details and order information.

Delivery Delays

While we do our best to meet the expected delivery timeframe, delays may occasionally occur due to factors such as courier schedules, traffic, weather, or circumstances beyond our control.

If there is a significant delay with your order, we will communicate with you and provide an update.

Receiving Your Order

Please ensure that the delivery details and contact information provided when placing your order are accurate.

When receiving your order, we recommend checking the package before accepting it and reporting any visible damage or delivery-related concerns to us as soon as possible.

In-Store Collection

Customers who prefer to collect their orders can pick them up from our physical store.

Once your order has been confirmed and is ready for collection, we will notify you. Please bring your order details or identification when collecting your purchase.

If you would like to confirm collection availability before placing an order, please contact us.

Email: thegadgetfactorie1@gmail.com
Phone/WhatsApp: +254 704 133 538

Need Help?

If you have any questions about delivery charges, delivery times, or the status of your order, please contact us at:

Email: thegadgetfactorie1@gmail.com
Phone/WhatsApp: +254 704 133 538

We are happy to assist.