Warranty
At The Gadget Factorie, we stand behind the products we sell and aim to provide reliable support after your purchase. Warranty coverage depends on the product, manufacturer and applicable warranty terms.
Warranty Coverage
Where a product is covered by warranty, the warranty may provide for repair or replacement of the product where a genuine manufacturing or functional fault is confirmed.
Warranty coverage does not apply where the problem has been caused by customer damage, misuse or circumstances outside the applicable warranty terms.
Warranty Assessment
All warranty claims are subject to assessment by The Gadget Factorie or, where applicable, an authorized service centre or manufacturer.
The assessment process may take up to two weeks, depending on the nature of the fault and whether further diagnosis or technical assessment is required.
A product will only be treated as a warranty case after the fault has been assessed and confirmed to be covered.
What Is Not Covered
Warranty does not normally cover damage or faults resulting from:
Accidental or physical damage
Liquid or moisture damage
Misuse or improper handling
Unauthorized repairs, modifications or tampering
Damage caused by using the product contrary to the manufacturer’s instructions
Normal wear and tear
Damage resulting from external causes or circumstances outside the product’s intended use
Repair or Replacement
If a fault is confirmed to be covered under warranty, The Gadget Factorie will determine the appropriate resolution based on the nature of the issue and the applicable warranty terms.
This may include:
Repair of the product; or
Replacement of the product where repair is not practical or a replacement is applicable.
A replacement may be subject to availability of the same product or an appropriate alternative.
Manufacturer Warranty
Some products are covered by a manufacturer’s warranty. Where applicable, warranty claims may need to be handled through the manufacturer’s authorized service centre or according to the manufacturer’s warranty procedures.
The applicable warranty period and terms may vary depending on the product and manufacturer.
Making a Warranty Claim
To make a warranty claim, please contact us with:
Your name and contact details
Proof of purchase or order details
Product details
A description of the problem
Any relevant photographs or other information requested by our team
We will advise you on the next steps and arrange an assessment where required.
Important
Please do not attempt to repair, open or modify a product yourself or have it repaired by an unauthorized technician while it is under warranty, as this may affect warranty coverage.
Contact Us
For warranty assistance, please contact:
Email: thegadgetfactorie1@gmail.com
Phone/WhatsApp: +254 704 133 538
The Gadget Factorie reserves the right to assess each warranty claim and determine whether the reported issue falls within the applicable warranty terms.