Privacy Policy
Last updated: 10 September 2026
1. Who We Are
The Gadget Factorie is an electronics retailer operating in Kenya.
Our website is:Thegadgetfactorie.co.ke
In this Privacy Policy, “The Gadget Factorie”, “we”, “us”, and “our” refer to The Gadget Factorie.
We respect your privacy and are committed to protecting the personal information you provide when you use our website, purchase our products, contact us, or otherwise interact with our services.
2. Information We Collect
Depending on how you use our website, we may collect the following information:
- Your name
- Telephone number
- Email address
- Billing and delivery information
- Delivery address
- Information relating to products you purchase
- Order and transaction information
- Information you provide when contacting us
- Information relating to your customer account
- Information provided through forms on our website
- Website usage and technical information, such as IP address, browser type, device information and pages visited
- Cookie and similar technology information
We only seek to collect information that is reasonably necessary for the purposes described in this Privacy Policy.
3. How We Use Your Information
We may use your personal information to:
- Process and fulfil orders placed through our website
- Process payments and confirm transactions
- Arrange delivery of products
- Communicate with you about your orders
- Respond to enquiries and customer support requests
- Manage customer accounts
- Provide information about products and services you have requested
- Improve our website, products and services
- Maintain the security of our website
- Detect and prevent fraud, abuse and unauthorised activity
- Comply with applicable legal and regulatory requirements
- Send marketing communications where permitted and where you have provided the appropriate consent
We will not use your personal information for purposes that are incompatible with the purposes for which it was collected unless permitted by applicable law.
4. Payments
Payments made through our website may be processed through third-party payment service providers.
For security reasons, we generally do not store complete payment card details on our website. Payment information may be processed directly by the relevant payment service provider in accordance with its own privacy and security practices.
Our website may also use payment services such as PesaPal and other payment providers that may be available at checkout.
Customers should review the privacy policies of the relevant payment provider for information about how that provider handles payment information.
5. Sharing Your Information
We may share personal information with trusted third parties where necessary to operate our business and provide our services.
These may include:
- Payment processors
- Delivery and courier providers
- Website hosting and technical service providers
- Email and communication service providers
- Website security and fraud-prevention providers
- Analytics and website performance services
- Professional advisers where necessary
- Government authorities or regulators where required by law
We do not sell your personal information to third parties.
Where third parties process personal information on our behalf, we expect them to handle that information appropriately and in accordance with applicable data protection requirements.
6. Cookies
Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, improve the shopping experience and, where applicable, understand how visitors use our website.
Cookies may be used for purposes such as:
- Keeping products in your shopping cart
- Maintaining your customer session
- Remembering your preferences
- Processing and securing transactions
- Managing cookie consent
- Improving website performance
- Understanding website usage
Some cookies are necessary for the website to function and cannot be disabled through our cookie preference tools.
Where applicable, non-essential cookies will be used according to your selected cookie preferences.
You can manage your cookie preferences through the cookie consent controls provided on our website.
7. Customer Accounts
If you create an account on our website, we may store information associated with your account, such as your name, email address, billing information, delivery information and order history.
You are responsible for keeping your account login details confidential.
You may contact us if you need assistance accessing, correcting or deleting information associated with your account.
8. Orders and Order Information
When you place an order, we collect information necessary to process and fulfil that order.
This may include your name, contact information, billing information, delivery information, products purchased, order value and transaction details.
We retain order information for as long as reasonably necessary for customer service, accounting, legal, tax, fraud-prevention and other legitimate business purposes.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, providing customer support, maintaining business and financial records, resolving disputes, preventing fraud and complying with legal obligations.
The exact retention period may vary depending on the type of information and the reason it was collected.
10. Website Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
If we become aware of a personal data breach that requires notification under applicable law, we will take the appropriate steps required by law.
11. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Be informed about how your personal information is being used
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in appropriate circumstances
- Object to certain processing of your personal information
- Request restriction of processing in applicable circumstances
- Request portability of your personal information where applicable
- Withdraw consent where processing is based on consent
These rights are reflected in Kenya’s data protection framework.
To exercise a privacy right or make a privacy-related request, please contact us using the contact details provided on our website.
12. Third-Party Websites
Our website may contain links to third-party websites, services or platforms.
We are not responsible for the privacy practices, content or security of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
13. Children’s Privacy
Our website is intended for general consumers and is not specifically directed at children.
We do not knowingly request or collect personal information from children where doing so would be prohibited by applicable law.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the matter.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data-processing practices.
When we make changes, we will update the “Last updated” date at the top of this page.
We encourage you to review this Privacy Policy periodically.
15. Contact Us
If you have questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact The Gadget Factorie through the contact details provided on our website.
Website:
https://thegadgetfactorie.co.ke/
Contact:
Use the contact details listed on our Contact Us page.
Who we are
Suggested text: Our website address is: https://thegadgetfactorie.co.ke.
Comments
Suggested text: When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
Suggested text: If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
Suggested text: If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.
When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Suggested text: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
Suggested text: If you request a password reset, your IP address will be included in the reset email.
How long we retain your data
Suggested text: If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
What rights you have over your data
Suggested text: If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where your data is sent
Suggested text: Visitor comments may be checked through an automated spam detection service.